Return & Refund Policy
Last Updated: August 26, 2026
At TeeJuly, customer satisfaction is important to us. Because our products are made to order, each item is produced specifically for your order.
While we carefully check our products before shipping, mistakes can sometimes happen. This Return & Refund Policy explains when we can offer a replacement, refund, or other resolution.
1. Return and Replacement Eligibility
We accept requests for returns, replacements, or refunds within 90 days of delivery when:
- Your item arrives damaged or defective.
- The product has a significant printing or production issue.
- You received the wrong product, size, or design due to a fulfillment error.
- The product is significantly different from the product description or images on our website.
If you experience one of these issues, please contact us as soon as possible with your order number and clear photos showing the problem.
Our support team will review your request and let you know what options are available.
2. Made-to-Order Products
Most TeeJuly products are made to order. Because of this, we generally cannot accept returns or provide refunds for personal preferences or ordering mistakes, including:
- Choosing the wrong size.
- Choosing the wrong color.
- Choosing the wrong design.
- Changing your mind after production has started.
- Ordering the wrong quantity.
We strongly recommend reviewing your size, color, design, shipping address, and other order details before completing checkout.
3. Replacements and Exchanges
If you receive an incorrect, damaged, defective, or significantly misprinted product, we may provide a replacement at no additional product cost.
When appropriate, we may request photos or other information to verify the issue before approving a replacement.
Because our products are made to order, standard exchanges for a different size, color, or design are generally not available unless the issue resulted from our error.
4. Order Cancellations and Changes
You may request a cancellation or modification within 24 hours of placing your order.
After the 24-hour period, your order may already have entered production. Once production begins, we cannot guarantee that a cancellation or change will be possible.
If you need to change your order, please contact us as soon as possible. We will do our best to accommodate your request before production begins.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, the order may not qualify for a refund.
If the package is returned to us, please contact our support team. Depending on the circumstances, additional shipping costs may apply to resend the order.
6. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us with your order number and any relevant delivery information.
We may work with our shipping or fulfillment partners to investigate the issue and determine the appropriate solution.
For damaged packages, photos of the package and product may be required.
7. Refund Processing
If a refund is approved, it will generally be issued to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution. In many cases, refunds may take approximately 5–10 business days to appear after they have been processed.
If you do not see your refund:
- Check your bank or credit card statement.
- Contact your payment provider.
- If the refund still does not appear, contact TeeJuly support so we can help investigate.
8. Promotional Codes and Discounts
Please note the following rules regarding promotional offers:
- Discount codes cannot normally be applied retroactively to previous orders.
- Multiple discount codes cannot be combined unless the promotion specifically allows it.
- Promotional codes cannot be exchanged for cash.
- Promotional discounts do not have cash value unless otherwise required by applicable law.
Additional terms may apply to specific promotions.
9. How to Request a Return or Replacement
To request assistance, please contact us with:
- Your order number.
- The email address used for your order.
- A description of the issue.
- Clear photos of the product when applicable.
- Photos of the packaging if the item arrived damaged.
Please do not send products back before receiving instructions from our support team. Unauthorized returns may not be eligible for processing.
10. Summary
For quick reference:
- 24 hours: Request an order cancellation or change.
- 90 days after delivery: Contact us about eligible defects, damage, printing problems, or fulfillment errors.
- Wrong size or color selected: Generally not eligible for a return or refund.
- Wrong address provided: Generally not eligible for a refund.
- Damaged or defective item: Contact us with photos so we can review the issue.
- Incorrect item received: Contact us so we can arrange an appropriate resolution.
Our goal is to handle every eligible issue fairly and efficiently.
11. Contact Us
If you have questions about a return, replacement, cancellation, or refund, please contact TeeJuly:
Email: support@teejuly.com
Website: TeeJuly.com
Please include your order number whenever contacting us about an existing order. This helps us review your request more quickly.